We would like to inform you that you, as the Buyer (consumer), by using the website available at www.ballakriszta.com, declare that you know and accept the following, the Civil Code. (Act V of 2013) 6: 77-6: 81. If you wish to be a Customer or an active user of the opportunities offered by our Web Store, please read our General Terms and Conditions carefully and use our services only if you agree with all its points and consider them binding on you. This document is concluded in electronic form only. The contract regulated by the following conditions is governed by the Civil Code. shall be deemed to be a contract concluded in absentia.

Service provider details

Company name: Krisztina Oláhné Balla (BallaKriszta)

Headquarters: 1230 Wien, Willergasse 27. 2/4 Austria

Tax number: 09 335/4512

Contract language: English, German or Hungarian

Electronic contact: ballakriszta@gmail.com

Telephone contact: + 43 688 640 86701

Registration authority: Bundesministerium für Finanzen (Austria)

Contact details of the hosting provider: www.webnode.com

The Service Provider in these general terms and conditions, hereinafter: the Service Provider.

Basic provisions

1.1. Issues not regulated in these Regulations and the interpretation of these Regulations shall be governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code") and certain provisions on electronic commerce services and information society services. CVIII of 2001 the relevant provisions of this Act. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

1.2. Scope, amendment of the GTC.

1.3. The copyright protection of the webshop as a copyrighted work is a warning of this.

1.4. Availability.

The range of products and services that can be purchased

It is possible to purchase books containing the personal writings of the Service Provider, in this case a writer, author and poetess, through this website.

Warning: The images shown on the product data sheet may differ from the actual product and in some cases are for illustration purposes only.

If a special price is introduced, the Service Provider will fully inform the Users about the duration of the special offer.


The displayed products can be ordered online using the contact form or via a web store, by home delivery by courier or by personal receipt by the customer or his agent.

The prices shown for the products include the statutory 5% VAT, and include the home delivery fee.

Minimum order amount: 30 Euro.

If the Service Provider indicates an incorrect price for the product, despite the care required of it, and the price of the product differs from its generally accepted price, the Service Provider is not obliged to provide the product at the incorrect price, but is obliged to offer the customer the real price. the opportunity to buy at a price. If the Buyer does not wish to exercise this option, he has the right to withdraw from the contract unilaterally.

Packaging costs will also free in Austria and Hungary.

In our web store you can browse the available products and services according to product categories. In addition to the listed products, you can view a short description, price and other features of each product, without claiming completeness. For more information about the product, click on the product image or name. This will take you to the product page where you can get more detailed information about the product. If you need more detailed information, please contact the Service Provider at the telephone number recorded in the Service Provider's data.

Order process

1. Click the cart symbol to add the product to the Cart.

You can add the products to the Cart without logging in, but you must log in before ordering. You can only do this if you register. You can find the registration under the following menu item: Registration. If you are a registered Customer but have forgotten your password, use the Password Login Reminder. If you enter your registered email address here, your password will be emailed to you. You can log in using the Login menu item. Enter your registered email address and password here, then press the enter button. If the login is successful, this window will display your registered email address and an exit button that will allow you to leave the store.

2. You can check and edit the contents of the shopping cart using the Shopping Cart menu item. You have the opportunity to view and modify the quantity of the product you have added to the basket, as well as to choose the most suitable payment and delivery method for you, or you can delete the given item. It is also possible to empty the basket completely. If you want to add another product to the cart, select the "continue shopping" button. If everything is OK and you have decided to place an order, you can confirm your order by pressing the Checkout button.

3. Once you have finalized your order, we will send you an automatic confirmation to your email address, which will include your order details. If you do not receive such a letter, your order will not be accepted. In this case, please contact us as already indicated, using the Service Provider details.

Once we have processed your order, we will send you an Order Processing confirmation to the email address provided. The product will only be delivered after that.


If you want to make a purchase, you must also provide the information required for the first purchase, such as your name, billing and shipping information, email address, and password for later access. It is also necessary to accept the registration conditions before finalizing the registration. The registration will be confirmed by e-mail. The Buyer is obliged to keep the password provided confidential. If, during the identification, the Customer's data has become the property of an unauthorized third party after the Customer's unique identifier and password have been entered correctly, the Data Controller shall not be liable for any resulting damages or inconveniences. By providing their email address, users consent to the Service Provider sending them a technical message. The Service Provider deletes the registered data from the system upon request. For security reasons, a deletion request will only be valid if the deletion request is confirmed by the user via email, thus preventing someone from intentionally or mistakenly deleting something else from the registration database. Registration is identified by the email address, so an email address can only be registered once.

There are no obligations to register.

Order processing and fulfillment

Orders are processed on business days from 9 a.m. to 5 p.m. It is also possible to place an order outside of the times marked as order processing, but if it is made after the working hours, it will only be processed on the following working day. The deadline for the fulfillment of the accepted order, 1-30 working days from the confirmation for the products in stock, including orders abroad. In case the product is not in stock, it takes 4-6 weeks depending on the place of purchase. Our company is not responsible for any changes in the technical specifications of the ordered product without prior notice to the supplier or for reasons beyond its control.

Conditions of Carriage

Method of payment for the ordered product

Payment by bank transfer in advance: if we have already confirmed your order, you will find our bank account number and the order number in the confirmation email, which must be referenced in the Comment / Announcement section of the transfer. If the transferred amount is credited to our bank account, we will only ship the product by courier. (You can find our bank account number in the Service Provider data)

Delivery in person: In this case, you will pay the purchase price of the product in cash at a pre-arranged time at one of the locations indicated by the Service Provider.

The final amount to be paid includes all costs based on the order summary and confirmation letter. In all cases, the Customer will receive the invoice in PDF format to the specified email address. Please inspect the package before delivery before delivery, and in case of any damage or defect in the products, ask for a report and do not take over the package. We are unable to accept subsequent complaints without minutes.

Home delivery information and fees

Orders received by our web store are delivered exclusively by couriers of the courier service of Magyar Posta Zrt. Packages will be delivered on working days from 8 am to 5 pm. As a delivery address, it is advisable to provide an address where the courier can be received continuously at the indicated time of day and can ensure the payment of the consignment and the delivery fee, as well as the cash on delivery fee to the courier.

Only order the desired products if you can pay the courier for the package upon receipt. In the case of non-received, returned packages, the delivery and return fee will be charged to the customer, and we will not be able to start sending it again only if the value of the package is paid in advance.

In case of any further questions arising in connection with the operation, ordering and delivery process of our store, we are at your disposal at the contact details provided in the data of the Service Provider.

Mail delivery information

You must immediately indicate the loss, partial loss, damage or destruction of the postal item on delivery, on the delivery note. Failure to do so will result in disqualification. In the absence of a document of delivery, you must immediately notify the post office of the damage within a period of time lost to the post office, ie within 3 days of the date of delivery.

Delivery time

For products in stock, 1-30 business days from the confirmation of the order, including orders abroad. In case the product is not in stock for 4-6 weeks.

Right of withdrawal

45/2014 on contracts concluded in absentia. Pursuant to the regulations of the Government Decree, the provisions of this section are applicable only in the case of a Customer who qualifies as a consumer. Within 14 working days from the receipt of the ordered product, the consumer may withdraw from the contract without giving reasons and return the ordered, unopened product. If the consumer exercises his right of withdrawal, he is obliged to inform the Service Provider in a clear written statement (by registered mail with return receipt or by e-mail). The Service Provider is obliged to confirm the withdrawal statement to the consumer immediately upon receipt. In the event of the consumer's withdrawal, he is obliged to return the ordered product to the Service Provider within 14 days of the notification of his withdrawal. The cost of return is borne by the consumer.

If the consumer exercises the right of withdrawal, the Service Provider is obliged to reimburse the consumer for the payments made by him, including the delivery fee, within 14 days of receiving the relevant statement. An exception to this is if the consumer has chosen a mode of transport which involves additional costs and which is different from normal transport. The service provider does not have to fulfill his obligation to reimburse until he has received back the product supplied or until the consumer has received a credible certificate of return of the product. In the event of a discrepancy between the two dates, the Service Provider must take the earlier date into account.

The Service Provider may demand compensation from the consumer for material damage resulting from improper use. Therefore, pay special attention to the intended use of the product, as the consumer will be liable for damages resulting from improper use.

Upon receipt of the package by our company, the unpacking of the package and the examination of the returned product will be recorded with a video camera. This is necessary to avoid possible misunderstandings at a later stage. (For example, that the returned product was damaged or incomplete!)

The consumer does not have the right of withdrawal:

in the case of a product, the price of which depends on money market movements and fluctuations that cannot be controlled by the company.

in the case of a non-prefabricated product which has been specifically manufactured at the request of the consumer, according to his specific needs,

in the case of a product for which the Service Provider meets the express request of the Service Provider for urgent repair or maintenance work.


151/2003., Which contains the rules of the mandatory warranty for certain durable consumer goods marketed by the Service Provider. According to the Government Decree, the consumer has a warranty period of 1 year from the date of delivery of the product. This provision does not apply to books as a product! In other cases, the warranty is governed by §§ 6.171-173 of the Civil Code.

In the event of a defect in the delivered product, there is no place to enforce a warranty claim against the Service Provider under the Civil Code. 6: 159-167: i. This provision does not apply to books as a product!

Complaint handling

The Service Provider is obliged to keep a record of the complaint in the place indicated in the Service Provider's data and to keep the complaint for five years from the date of recording, together with the answer given. The Service Provider will investigate the complaint received within 30 days of its receipt and must provide a substantive response. If the Service Provider gives a negative answer to the complaint, it must justify it in writing. Disputes arising from the contract concluded with the Service Provider may be settled primarily amicably, by agreement between the parties, or before the competent consumer protection authority according to the place of residence of the consumer. If these do not lead to a result, the parties will have to go to court.

Data handling

The Service Provider treats the personal data provided to it during the use of the web store confidentially and does not disclose it to third parties, except in the case of its subcontractor. (Eg: courier service), this is required to deliver the order.

While browsing the web store, technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). The Service Provider shall provide this data to the authorities only in legally justified and substantiated cases. You must enable cookies before you can use this service. If you do not want to allow the use of cookies, you can disable them in your browser settings. When cookies are disabled, certain elements of the service may be used only in part or not at all. A cookie is a file sent by a server to a user's browser and stored on the user's computer. No personal data is stored in the cookie. The Service Provider uses the data recorded during the order to fulfill the order. The data of the invoice made by the order placed by the individual IT systems on the pages of the web store are recorded with the data provided during the placing of the order and stored for the period specified in the current Accounting Act. The Service Provider treats the data provided during the browsing of the web store or during the registration of the newsletter provided during registration confidentially, unsubscription can be requested at one of the provided contact details. You can request the deletion or modification of your data at any time in writing.

During the procedure starting with the order, the 2011 CXII. The provisions of the law apply, the service provider's privacy statement is available on the website.

Other provisions

The Life Educational Program (LEP) is an interactive online course. The basic program is independent of 12-week holidays, public holidays. The course begins after the registration is completed with real data, originally signed and the course fee is paid. I do not provide a money back guarantee for the course. The basic package of LEP will be sent to the participant by post. I provide a warranty for the products in the package, but not for incomplete, damaged, undelivered packages. In this case, the Participant shall bear the cost of transporting the new package. I reserve the right to change the program modules. The LEP is not intended to address behavioral problems. The long-term success of the Program depends on the Participant Adult.

The entire training material is my own intellectual property, I reserve all rights to it! Except for my references, which I use myself for source display, these are universal intellectual values. Subtasks, some elements can also be used in public educational institutions with my prior written permission! The Life Educational Program can be purchased by kindergarten and school owners and maintainers after a specific contract! Users are always accountable to me for the effectiveness of the program! It is forbidden to translate the LEPinto a foreign language and to teach its entire material! Violation of the above rules has legal consequences!

In matters not regulated in these general terms and conditions, the Civil Code. (Act V of 2013), 45/2014 on distance contracts concluded in the case of consumer contracts. the provisions of a government decree shall prevail.

These rules shall enter into force: Wien, 01.05.2021.